Shipping policy
Our top priority is making sure the items get delivered to our customers as soon as possible.
USA & Canada Shipping:
Delivery Time = Processing Time + Shipping Time
If there is local stock available:
|
Shipping countries |
Cost |
Order Processing time |
Order Shipping time |
|
Canada |
Free |
1-2 Business Days |
2 to 5 Business Days |
|
Domestic • United States |
Free |
1-2 Business Days |
1 to 3 Business Days |
|
US Islands • United States |
Free |
1-2 Business Days |
3 to 7 Business Days |
If no local stock available:
|
Shipping countries |
Cost |
Order Processing time |
Order Shipping time |
|
Canada |
Free |
1-3 Business Days |
8 to 14 Business Days |
|
Domestic • United States |
Free |
1-3 Business Days |
8 to 14 Business Days |
|
US Islands • United States |
Free |
1-3 Business Days |
8 to 19 Business Days |
Order cutoff time: 12:00 PM (GMT-05:00) Eastern Standard Time (New York) Mon – Fri
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
During peak seasons and promotional sales, delivery might take a little longer.
Our orders will be shipped via USPS, UPS, FedEx, or DHL. Our estimated delivery date depends on many factors, including the destination address and how quickly we assemble and prepare your items for shipment.
Shipping Delays
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
Important
Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
Our commitment is to maintain sufficient stock levels whenever possible. In instances where goods are not currently available, the potential waiting period is capped at a maximum of two weeks above the stated Delivery Time.
For inquiries regarding the estimated time of arrival (ETA) for a specific product, please feel free to contact us at service@murasakikaze.com.
Address: ANZ Ventures LLC, 30 N Gould St, Sheridan, WY 82801, US
Phone: +1 332 733 9040
Customer Service : Monday – Friday, 9:00 AM – 6:00 PM
We will endeavor to respond to your email within 24 hours.