Frequently Asked Questions

Of course. Products must be in the same condition as received, without signs of wear, in original packaging and include all original tags.

We will cover the shipping fee and provide you with a prepaid shipping label.

If you have an account, log in to view your orders and tracking details. If not, use our Track Order page with your tracking number. Once your order ships, we’ll email the tracking information to the address used at checkout.

Yes. Our jewelry is crafted from 925 sterling silver with 18k gold finishes and natural gemstones, which are suitable for most sensitive skin.

We release in small batches, and some designs are limited. Some favorites may return seasonally, others won’t. Join our updates to hear about our newest or returning pieces.

Our photography is honest and true-to-life, so what you see is what you receive. But because each item is hand-finished, subtle variations in texture or tone are part of the piece’s character. Minor differences may also appear due to individual screen settings.

You can cancel your order before it ships. We are trying to prepare and ship your order as quickly as possible and won’t be able to cancel your order if it was already shipped. Please request a return instead. We will provide you with a prepaid shipping label.

At this time, we can only serve customers within the United States and Canada.